Health prime logo


Educational Filter

5 Reasons Why Outsourcing Your Patient Collections Makes Sense 

Managing patient collections can be a challenging task for any medical billing company. Striking a delicate balance between excellent patient care delivery and ensuring a healthy revenue stream can be overwhelming. 

That is where outsourcing your patient collections process comes into play. By entrusting this critical aspect of your business to a specialized partner, you can achieve efficiency improvements, better financial outcomes, and a more seamless patient and staff experience.  

Here are five reasons why you should consider outsourcing your patient collections process:  

1. Patient Collections Expertise

Outsourcing your patient collections to a trusted partner brings a wealth of expertise and industry knowledge. These professionals are well-versed in the complexities of medical billing and deeply understand insurance processes, regulations, and compliance requirements.   

By leveraging their specialized knowledge, you can optimize your revenue cycle management (RCM) and minimize errors, ultimately improving financial performance.  

2. Focus on Core Competencies  

Medical practices often find themselves stretched thin, juggling multiple responsibilities simultaneously. By outsourcing patient collections, you can offload this time-consuming task and allow your in-house team to focus on its core competencies.   

With increased bandwidth, your staff can dedicate their expertise to essential areas such as coding accuracy, claims submission, and denial management, leading to improved overall performance and higher revenue generation.  

3. Cost Savings  

Maintaining an in-house patient collections department involves significant expenses, including employee salaries, benefits, training, infrastructure, and software costs.   

Outsourcing presents an opportunity to streamline your budget and reduce overhead. By partnering with a specialized patient collections provider, you can benefit from their economies of scale, efficient processes, and advanced technology platforms without the burden of additional costs. This cost-saving advantage translates directly to your bottom line.  

4. Enhanced Patient Experience  

Your patients’ experience is a critical aspect of the reputation of your practice. Outsourcing your patient collections to medical billing professionals can significantly enhance the patient’s experience.   

Skilled specialists employ tactful approaches, fostering positive patient interactions while maintaining the integrity of your organization. This enables a patient-centric environment, improves patient satisfaction, and strengthens your relationships with patients.  

5. Compliance and Risk Mitigation  

The healthcare industry is subject to complex regulations, including HIPAA and other privacy laws. Patient collections involve sensitive information, and mishandling can lead to severe consequences.   

Outsourcing to a reputable partner ensures compliance with these regulations, mitigating potential risks for your medical practice. Professional patient collection providers have robust security protocols and adhere to industry standards, safeguarding patient data and minimizing liability.  

Read more about strategies to improve your patient collections process in our whitepaper How to Improve your Patient Collections Process.

Remember, finding the right partner is crucial. Look for reputable patient collections providers with a proven track record, industry experience, and a commitment to excellence. With proper collaboration, you can optimize your revenue cycle management and achieve sustainable growth.  

Enhance patient collections with Health Prime!  

At Health Prime, our medical billing solutions can allow you to maximize your patient collections and increase cash flow. Our experienced team manages your collections, so you can care for what matters most: your patients. 

For the time of service, we offer PrimeVerification, an impactful solution that takes the burden off the check-in staff. It also allows your front desk team to focus on providing outstanding customer service to your patients.  

Even if the ideal for medical practices is to collect all patient payments upfront, this is not always feasible. Therefore, at Health Prime, we believe that polite but persistent follow-up activities past the time of service are crucial to collect patient balances. 

Our team serves as the point of contact for patients regarding their medical billing services. Our bilingual agents will explain to your patients their balances, help them make payments, handle refund requests, answer insurance-related questions, update insurance information, and more. We also offer “balance reminder” phone calls, so your patients will know they have a balance with your office. 

Contact us at [email protected]. Our team will set up a meeting to discuss how we can maximize your revenue by cutting costs, saving time, and collecting more! 

Subscribe to the Health Prime blog. Stay tuned to all the latest updates, learn how to improve your medical practice, and ensure you are getting paid for your work. 



Subscribe to
our Blog

to our Newsletter