Job Summary:
The Client Services Specialist will be responsible for completing revenue cycle tasks to support our clients. They will oversee daily operations of refunds, collections, mail patient correspondence for assigned client(s) and additional support functions. They will enjoy autonomy and independence while collaborating in a team environment to ensure timely and quality performance for assigned clients.
Duties/Responsibilities:
- Reviews patient accounts for payments to determine if account is eligible for pre-collection letters.
- Creates collection lists for client review; process return lists from clients and process required patients for collections.
- Reviews overpaid tickets for eligible refunds, process, and mail refund checks per client requirements.
- Respond to requests for internal and external customers and/or clients, as required.
- Able to problem solve and research questions in order to respond to patients/clients timely.
- Identifies trends and communicates to manager with examples as available.
- Responsible for completing assigned tasks while meeting productivity and quality standards.
- Embraces team mentality to ensure work is fully completed each day and month-end balancing deadlines are met.
- Actively participates in team specific meetings, training and education.
- Other duties as may be assigned.
Education and Experience:
- High School Diploma required
- Proficient with Microsoft Office suite of products, Excel, Word, PowerPoint and Outlook
- Excellent customer service skills required
- Good critical thinking and problem-solving skills
- Previous experience working with Athena (GE) Centricity and NextGen billing systems desired but not required
- Excellent reliability and willingness to embrace a team mentality as work is time sensitive
- Actively supports change
- Capable of working independently, paying close attention to detail and making timely independent decisions
- Inspires respect and trust
Physical Requirements:
- This job is required to be on-site due to work requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds
Health Prime is an Equal Opportunity Employer