Role and Responsibilities
The Revenue Cycle Manager manages the different functions of the organization’s billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations, promotes employee productivity, and is responsible for planning, implementing, and influencing department processes resulting in the delivery of high-quality service. The Manager is accountable for the day-to-day management of personnel, timekeeping, employee evaluations, counseling, interviewing, and selection of staff. Responsible for continued improvement of staff through education, training, and positive reinforcement of appropriate working practices.
DUTIES AND RESPONSIBILITIES:
- Oversees recruitment and hiring of team members.
- Ensures team members have clear metrics of what is expected.
- Determines appropriate staffing levels for the department based on in depth data analysis.
- Coaches team leaders, direct reports, and team members to create a productive work environment.
- Creates a high performing team by building strong relationships, mobilizing others to action, and effectively leveraging the talent of the team
- Manages and supports conflict/issue resolution by implementing appropriate corrective actions, improvement plans and regular performance evaluations
- Fosters an inclusive and engaged environment through teamwork and collaboration
- Demonstrates accountability and commitment to quality work
- Prepares and analyzes all department reports to monitor trends and determine operational deficiencies implementing corrective-action plans as necessary while identifying ways to increase efficiencies and streamline processes
- Leads departmental efforts to improve and maintain KPIs.
- Develops and maintains reporting tools to illustrate department productivity goals.
- Maintains knowledge of current and new Health Care regulations and policies and keeps other departments informed of changes, revisions, and updates in established or new processes
- Maintains confidentiality in all matters that include Patient Health Information and Employee Data
- Maintains responsibility for inter-and intra-departmental communication, special projects, and services
- Develops and maintains vendor relationships and contacts
- Monitors and develops action plans to ensure customer satisfaction
- Provides overall direction and supervision across all customers under their service line
NECESSARY ATTRIBUTES:
- Customer-oriented and problem-solver mindset
- Data-driven with excellent analytical and problem-solving skills
- Exceptional interpersonal, verbal, and written communication skills
- Proficient in the English verbally and in written communications
- Knowledge of Revenue Cycle in U.S. Healthcare
- High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way, while prioritizing effectively in a team environment
- Excellent customer service skills
- Able to motivate, coach, train, provide constructive feedback; lead staff to ensure the achievement of department’s goals.
- Able to relate cooperatively and constructively with customers, co-workers, and subordinates
QUALIFICATIONS:
- 5+ years of experience as operations manager.
- Strong oral, written, and interpersonal communication skills, sufficient for both internal and customer-facing communications.
- Proven ability to effectively manage and organize assigned tasks and workflow
- Able to travel if required