Hear From A Peer: Client Portal
One physician's take on how our client portal has improved efficiency and transformed her practice.
At Health Prime, innovation isn’t just about technology, it’s about transforming the way we partner with our clients. Built to improve transparency, speed and accountability, our client-facing collaboration and communication platform replaces scattered email threads with structured, trackable workflows.
Hear Dr. Rona Bernadette share how the portal transformed her practice.
Health Prime’s client portal streamlines interactions by centralizing routine communications, tasks, and service requests. This self-service platform provides transparency, responsiveness, and real-time tracking – all while freeing up meeting time for more strategic conversations.
What You Can Do in the Portal:
- Submit charge correction requests (e.g., missed CPT or diagnosis codes)
- Report payment posting discrepancies
- View patient account balances
- Submit updated insurance information for rebilling
- Inquire about HPI invoices
- Request clarification on billing tasks or denied claims
As part of our broader digital transformation strategy, the client portal introduces a new era in client support: faster answers, streamlined workflows, and real-time communication all in one secure, easy-to-use platform.
