HOSPITAL PATHOLOGY ASSOCIATES, P.A.

MAKING THE SOLUTION REAL

As soon as Health Prime was selected, a holistic implementation process kicked off.

• Daily and weekly meetings consisting of workflow development and a practice needs assessments built organizational and provider relationships, allowing for collaborative problem solving across disciplines and organizational levels.
• In-person meetings reviewed pathologists’ and laboratory processes along with the needs of HPA coders and office staff.
• Discussion of the coding workflow led to several workflow improvements including the adoption of a computer assisted coding module by HPA.
• A dedicated team concentrated on building electronic interfaces for the transfer of reports and demographics. This established real-time visibility to the revenue cycle with electronic coding and accession level traceability.
• Customized interfaces and workflows were set up for each HPA referring location to accommodate disparate IT systems and reporting formats.
• Discussions about Health Prime reporting capabilities throughout the first months after going live helped HPA customize its reports and maintain visibility to critical metrics, thereby enabling work follow optimization and revenue cycle stability.
• Daily reports were created showing charges, payments, actual collections, and percentage of budgeted goal.
• A full accounting of each month’s financial activity included income projections, payer run rates and adjudication, aging and procedural analysis, reconciliation of the payments posted to the Health Prime billing system, and electronic deposits to the HPA bank account.