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Collections – Patient Financial Services

Job FunctionCollecions – Patient Financial Services
General descriptionIt is a process of determining patient balances and collecting payments. After an insured patient receives healthcare services and supplies any applicable copayment, it is determined by the Insurance Company as to what portion of the care will be covered by insurance, while the remainder is billed to the patient. Patient follow-up is a sensitive process that requires empathetic approach
LevelIndividual contributor
Experience Range1-6 years
CompensationUpto 42K INR monthly, subject to years of experince and level of exposure
Job TimingPST shift equivalent to 05:30 PM to 03:00 AM IST
Duties & Responsibilities• Oversee the patient merge process
•  Make patient calls regarding their outstanding AR
•  Ensure there are no voicemails, missed calls or backlog
•  Running the Patient Statements on a weekly basis
•  To Analyze Accounts based on given reports and take respective follow-up steps
•  To receive Inbound Calls and provide Customer Service to the patients
•  Complete other responsibilities as and when assigned
Education+2 or Graduate in any stream
Training/Work ExperienceBilling & collections training and/or 1 year of industry experience in the relevant function
Other Specifications•  Good English communication (reading, writing, listening, speaking)
•  Understanding of US healthcare, HIPAA
•  Good at MS Office
•  Experience in using RCM Software
•  Capable of task execution based on work instructions
Job Type: Full Time
Job Category: Operations
Job Location: Mumbai IND

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