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Job Postings
Job Title: Patient Care Representative I
Location: National Harbor, MD
Duties And Responsibilities:
- Answer telephone calls in a polite and prompt manner.
- Provide requested services which include, but are not limited to, the
following: scheduling appointments, answering questions about the
practice and physicians, and taking messages about medical questions and prescription refills. - Ensure that the patient’s demographic information is current and accurate.
- Advise patient of office policies (ex/ cancellation/no-show policy) and
inform patient of items to bring to appointment (ex/ driver’s license
or other identification card, insurance card, co-pay, list of
medications). - Act as a liaison between the patient and the medical provider:
- Transfer calls to other departments as needed.
- Use sound judgment in handling calls, especially calls of an urgent nature or call from upset patients.
- Understand when it is appropriate to escalate calls to a manager or medical provider.
- Ensure patient privacy according to HIPAA requirements.
Necessary Attributes:
- Exceptional oral and written communication skills
- Strong interpersonal skills
- Basic computer skills
- Willingness to learn (medical terminology, scheduling protocols, etc.)
- Ability to work in a fast-paced environment and handle multiple
calls/tasks simultaneously while maintaining a pleasant demeanor
Qualifications:
- High school diploma or equivalent
- 1 Year of relevant healthcare, customer service, or call center experience is preferred; however, we will train the right candidate who has no experience.
- Ability to handle confidential and sensitive information.
- Ability to relate to those with diverse educational, socioeconomic, and ethnic backgrounds.
Additional Information
The ideal candidate is someone who is always looking to do more, be a great asset to the team, and provide excellent customer service. He or she is a self-starter and does not wait to be directed to perform daily functions. In order to be successful in this position you have to be an outgoing and driven individual who is compassionate to the needs of others. In this role, you are the first person the patient interacts with and we will depend on you to provide the right first impression to every caller.
Job Title: Care Manager I
Location: Oxon Hill, MD
Duties And Responsibilities:
- Manage care Transitions from ER, Hospital and Nursing Home, coordinated with primary care provider staff and hospital staff
- Individual Care Planning for High Risk Patient and Prevention/wellness visits – coordinate efforts with payer/vendor care manager(s) team, primary care provider and his support team as well as community resources
- Coordination of Clinical Quality Improvement (CQI) Activities
- Coordinates,
provides and documents patient education plan using standard based practice guidelines. Interacts effectively with patients, providing instruction and information, both written and verbal, as appropriate.
Validates patients understanding of care/intervention recommendations. - Provides training and updates on EMR usage and workflow
Necessary Attributes:
- Exceptional oral and written communication skills
- Strong interpersonal skills
- Demonstrated ability to collaborate effectively in team setting
- Basic computer skills
- Ability to effectively engage patients
Qualifications:
- Current valid and unrestricted medical license in the State of Maryland (LPN, RN)
- 2+ years of direct practice experience in settings that include inpatient, partial, and/or outpatient preferred
- Working knowledge of value based care models such as ACO’s, PCMH, and MACRA/MIPS
Additional Information
The ideal candidate is someone who is always looking to do more, be a great asset to the team, and provide excellent patient care. He or she is a self-starter and does not wait to be directed to perform daily functions. In order to be successful in this position you have to be an outgoing and driven individual who is compassionate to the needs of others.
We are always looking for exciting, qualified additions to our team!
For a full list of job openings at Health Prime, visit our recruiting site.